sap xi cache error return status code ‘500’(Internal Server Error)

Symptom
We have getting error(System Message) in Integration Builder that

Http connection to http://server:port/sap/xi/cache?sap-client=client
return status code ‘500’(Internal Server Error) in response.
sap xi cache error

INTEGRATION_DIRECTORY_HMI destination is working fine and Runtime cache is also having green status.

Solution

Go to PFCG transaction and generate the profile of role SAP_XI_ID_SERV_USER.

Check profile for user PIDIRXXX.

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